Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number, mailing address
• Payment and billing information
• Communication opt-in records and consent timestamps (SMS, email)

Non-Personal Information

• IP address, browser type, device data
• Usage data, analytics, and site interaction metrics
• Cookies and similar tracking technologies

Communication Data

• Inquiry and support records
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use your information to:

• Deliver and improve our services
• Process payments and transactions
• Communicate service updates and appointment information
• Maintain compliance with communication consent laws
• Improve website functionality and user experience
• Protect against fraud and unauthorized access

3. SMS Messaging & Compliance

Program Overview

By opting into Casegate LLC SMS services, you agree to receive text messages related to your account, appointments, service updates, and support communications.

Consent & Opt-In

• Messages are sent only after explicit opt-in
• All opt-ins are timestamped and logged
• We comply with TCPA and applicable messaging regulations

Opt-Out

• Reply STOP to cancel SMS messages at any time
• You will receive a confirmation and no further messages unless you re-opt-in
• Opt-out requests are processed within 24 hours

Message Details

• Message frequency varies by user activity
• No promotional SMS messages without specific consent

Help & Support

Reply HELP or contact Haider@casegate.ai

Carrier Disclaimer

• Message and data rates may apply
• Carriers are not responsible for delayed or undelivered messages

SMS Data Protection

Mobile opt-in data and consent records are never shared with third parties for marketing. Limited data may be shared with SMS service providers only to deliver messages you have authorized.

4. Information Sharing & Disclosure

We do not sell or trade personal information.

Information may be shared only with:

• Service providers (payment processors, scheduling tools, SMS delivery platforms) strictly for operational purposes
• Legal authorities if required by law or valid legal process
• Business transfers (merger or acquisition), with continued protection under this policy

SMS opt-in data is excluded from all sharing except delivery providers.

5. Data Security

We maintain reasonable and appropriate safeguards, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security reviews
• Employee data protection training
• Secure backups and incident response protocols

No system is 100% secure, but we continuously work to protect your data using commercially reasonable standards.

6. Cookies & Tracking

We use cookies to:

• Analyze traffic and usage
• Store user preferences
• Improve performance and functionality

You may disable cookies via your browser, though some features may not function properly.

7. Your Rights & Choices

You may:

• Access, update, or delete your data
• Unsubscribe from emails
• Opt out of SMS by replying STOP
• Withdraw consent for future communications
• Request details on data usage

To exercise your rights, contact us using the information below.

8. Third-Party Links

Our website may link to external sites. Casegate LLC is not responsible for third-party privacy practices. This policy applies only to data collected by Casegate LLC.

9. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. Material changes may be communicated via email or site notice.

10. Contact Information

© 2025 Casegate LLC. All rights reserved.